…About the post and packing
How are the prints packaged?
All prints and framed or hard backed items are packaged in sturdy cardboard – either in high quality postal tubes or boxes, with the prints suitably protected with barrier paper inside.
Are the packages tracked?
Yes, the packages are tracked and you will be emailed the tracking code when your print is on its way. You will be required to sign for the package, which is usually sent by Royal Mail, and you will be notified of which service is being used in our acknowledgement email to you.
How long does delivery take?
The order is usually printed within 4 days and is only dispatched once fully dried. If the print is to be framed or mounted, this usually takes an additional 2-3 days . In the UK, we use a 24 hour delivery service. Overseas delivery takes longer usually dependent upon the location, typically 5-7 working days to Europe of North America. If you prefer a quicker overseas service, then please email email@example.com
. If for any reason these production times are to be exceeded, you will be informed at that time.
What are the delivery charges?
These vary according to the product being sent and will show on your shopping cart at check out. As a guide, UK delivery for a 60 x 40cm print by Royal Mail Special delivery is £9.95; a 75 x 50cm print under acrylic glass would be £15.95 with a 1200mm wide framed print being £24.95.
What do I do if the package is damaged when it arrives?
If the package arrives damaged, write this on the deliverers’ paperwork when you are asked to sign for it. If it is obvious that the goods inside are damaged, then please refuse to accept the package although a slightly damaged package may not actually result in damaged goods inside. If you have time, please take a quick digital photo of the damage before opening the package. Once opened, please examine the print and if it has been damaged, please again photograph the damage and email firstname.lastname@example.org
with the images. We will then arrange with you to return the goods and a replacement sent or payment for the goods refunded.